frequently asked questions

City rules require an Authorization to Tow form along with a receipt for the charge. Read that authorization carefully and confirm it covers towing alone, not repairs, and never sign a blank form or an open-ended work order.

Yes. New York City spells this out plainly in its Consumer Bill of Rights Regarding Towing: you keep the right to have your vehicle repaired by whichever shop you prefer, no matter what the tow authorization happens to say.

Cross streets or a mile marker, the make, model, and color of the vehicle, whether it still rolls, and whether anyone is injured. That tells Casino Towing Service, Inc. which truck and which operator to send anywhere in Arverne, NY.

New York requires a report whenever anyone is injured or property damage looks significant. Even after very small impacts, a police report and a set of time-stamped photos protect you once the insurance conversation begins days or weeks later.

It removes a second transport and a second wait from the process. Casino Towing Service, Inc. tow trucks deliver straight to our sister shop, Casino Auto Body, in Arverne, NY, so the damage assessment starts the same day.

Yes, and a flatbed is usually the right call for that job. Seized brakes, flat-spotted tires and a completely dead battery all stop a vehicle from rolling freely, and dragging it in that condition puts the drivetrain at real risk.

A tow moves a drivable or freely rolling vehicle from one place to another. A recovery has to get the vehicle back onto the road surface first, usually with a winch line, because it has already left the pavement entirely.

New York City runs ROTOW, a rotation program covering stolen, abandoned, and driveway-blocking vehicles, alongside DARP for accident calls. Enrolled companies answer in turn when a department requests a truck, so the job does not go to whoever arrives first.

Take wallets, phones, medication, garage remotes, and registration documents with you before the truck pulls away. Anything left inside the cabin travels with the vehicle and becomes far harder to retrieve once it has been parked inside a storage yard.

For a roadside call, yes, because the driver needs your authorization and usually your keys as well. Arrangements made from a garage, a driveway or a body shop can sometimes proceed once we confirm access with you first.

Yes. A flatbed with a winch line handles a locked or keyless vehicle without needing the transmission in neutral, although the steering-lock position and the parking brake condition both change how the load has to be rigged onto the bed.

A charged phone bank, a reflective vest, a flashlight, jumper cables, a tire gauge, and drinking water cover most situations you will meet. Reflective triangles matter more than anything else on that list after dark on a shoulder.

Yes, though shoulders on the Cross Bay and Marine Parkway bridges are narrow and leave an operator very little working room beside live lanes. Move the vehicle past the span first whenever it still rolls and steers safely.

Manufacturers publish approved lift and tie-down points for every model they build, and those points are what the operator uses. Hooking anywhere else on the chassis bends control arms, cracks bumper covers, and tears the plastic underbody trays that sit beneath the engine.

Yes. Photograph all four corners, the odometer, the interior, and any existing damage before loading begins on the truck. Those images settle any question quickly and cheaply if a dispute over pre-existing condition ever comes up weeks or months later.